Hello Kurt,
My name is Jovana and I'm with AVG senior support.
Firstly, please accept my apologies for the delay. This is not a usual response time for us and we're doing our best to improve it.
I understand that you've been interrupted by a pop-up from AVG, and I'm very sorry for the inconvenience it has caused you.
The reason why my colleagues asked for a screenshot is that we have various teams working on different sales and marketing promotions, that can cause similar popups, and for us to know which one exactly it is, and to report it to the appropriate team, we ask the user to provide us with the screenshot of it. Apart from that, we try to collect all the necessary information so that once we escalate the issue to the dedicated specialists, it can be handled more efficiently.
Nonetheless, I understand your point, and I'm sorry for any discomfort caused by this. I also appreciate you sharing your experience with us, as we're always trying to improve our services and support.
If something similar happens again, please reach out to us and we'll gladly help you investigate and sort it out.
Thank you for your patience and understanding. If you need any other information or help, feel free to write back to us at any time.
Enjoy your day! Jovana
Hello Kurt,
We regret the inconvenience this has caused you.
Please share us a screenshot of the pop-up you're referring to, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Dear AVG,
I was presented with an AVG "How Are We Doing?" pop-up IN THE MIDDLE OF A GAME. That is just rude. See that it doesn't happen again.
Hello Kurt,
We regret the inconvenience this has caused you.
Please share us a screenshot of the pop-up you're referring to, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Since the pop-up occurred only once so far, and I have never seen it before, I doubt I will evern get a screen grab. It seemed to be random, and there is no mention of it in the Notifications areas of your products' Settings, so it can't be turned off. If and when it does pop up again, I will try to get a grab. Don't hold your breath.
If you don't know what your own "How are we doing?" pop-up looks like, why are you working in support? If you don't know what it is, I suggest to talk to your technical and marketing teams to find out why random customer opinion pop-ups are not a good idea.
Thank you, Kurt. Your understanding is truly appreciated.
Have a lovely day and take care!
Jovana
Thanks very much for replying at length. My original message was tongue in cheek, in the vein of a gamer's response to an in game troll. (Without citing specifics, a particular gamer responded to a fatality with "A tree? WITH A MINE?! That's just RUDE!") I do understand that coding is more of a happy accident than an exact science, much like cooking. I've been doing it myself for years. I never saw that pop up before and may never again, but if I do I will do my best to stab Print Screen before it disappears, and post it here. Cheers.
Hello Kurt,
My name is Jovana and I'm with AVG senior support.
Firstly, please accept my apologies for the delay. This is not a usual response time for us and we're doing our best to improve it.
I understand that you've been interrupted by a pop-up from AVG, and I'm very sorry for the inconvenience it has caused you.
The reason why my colleagues asked for a screenshot is that we have various teams working on different sales and marketing promotions, that can cause similar popups, and for us to know which one exactly it is, and to report it to the appropriate team, we ask the user to provide us with the screenshot of it. Apart from that, we try to collect all the necessary information so that once we escalate the issue to the dedicated specialists, it can be handled more efficiently.
Nonetheless, I understand your point, and I'm sorry for any discomfort caused by this. I also appreciate you sharing your experience with us, as we're always trying to improve our services and support.
If something similar happens again, please reach out to us and we'll gladly help you investigate and sort it out.
Thank you for your patience and understanding. If you need any other information or help, feel free to write back to us at any time.
Enjoy your day! Jovana