My HP printer stopped communicating with my PC. It shows being offline.I cannot uncheck offline in the printer Que. It is connected via usb. The usb port choice is missing when choosing a port for the printer. Also, my mouse will lock up and pc has to be restarted to get it to work again.
I have uninstalled and installed new HP software. Installation goes fine until 99% and then it says it can't communicate. I replaced the usb cable, tried another usb port, disconnected power, and shut down and restarted pc several times. Very frustrating. I am running AVG windows internet security and AVG Tuneup. I have Windows 10. This happened earlier before Thanksgiving and I was able to fix it with powering down the printer. Now it is stuck showing printer as default and offline.
Any help would be appreciated.
Hello Ernie,
We'll look into this & help you.
Let us disable your AVG Internet Security temporarily & check if the issue persists.
Refer to this article to temporarily disable your AVG Internet Security.
Thanks in advance. Keep us updated.
Hello Ernie,
We'll look into this & help you.
Let us disable your AVG Internet Security temporarily & check if the issue persists.
Refer to this article to temporarily disable your AVG Internet Security.
Thanks in advance. Keep us updated.
I just checked my AVG tuneup and discovered the startup HP printer programs were sleeping. I changed them to the awoke setting and my printer started printing the items left n the printing que. This seemed to finally fix a very frustrating problem. I still need the random mouse locking up problem to stop. Maybe it has something to do with a sleeping program too.
This happened on a Dell Desktop pc.