Thank you for sharing the screenshots, Leonard.
Please note that the pop up you are seeing is an ad for AVG TuneUp. AVG TuneUp is a PC optimization tool. The program scans your PC to identify issues that may be taking up space or interfering with performance and allows you to select which issues are removed or resolved.
AVG TuneUp is not included in your current subscription.
You bought a paid subscription for AVG Internet Security, our premium virus protection software. When you run a virus scan using AVG Internet Security (without AVG TuneUp trial or paid is not present on your PC), a scan for performance issues is also run. You can only see the issues that are slowing down your PC in the results. To fix them, you need to install a trial or paid version of AVG TuneUp.
Rest assured, your paid virus protection service is activated and working fine.
Thank you for your response. A bit of a pain really. I don't need a tune up. How do I turn off this as it is not a good marketing to sell a product to a customer and then say that they need to spend more money. Sounds like "upselling to me"
Hi I sent you the screen shots and did not receive an answer. Shall I resend?
I loaded AVG onto my pc, entered the activation pin and ran a scan. When I click to resolve the problems it asks me to sign up for another subscription. Can you help?
Thank you for your response. A bit of a pain really. I don't need a tune up. How do I turn off this as it is not a good marketing to sell a product to a customer and then say that they need to spend more money. Sounds like "upselling to me"
Sorry to hear that, Leonard.
We'll take this as your valuable feedback and forward it to our developers.
Unfortunately, the scan for performance issues cannot be omitted from virus scan. Please click skip or ignore the performance scan results.
Hi Leonard.
We'll certainly clarify this.
Please share a screenshot (https://bit.ly/2WiMpap) of the message where it asks you to buy.
Hi I sent you the screen shots and did not receive an answer. Shall I resend?