I already renewed yet my computer says the product is expired

AVG Subscription
3

Hello, Linda.
It could be possible that you have not reactivated AVG on your PC using the new license number. May I know if it is on AVG PC TuneUp or AVG Internet Security that you receive the expiry notice?

Please accept my apologies regarding the AVG products not visible under "My Products" tab. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

We have to escalate this issue to concern team for a resolution. To proceed with that, we need a screenshot of your AVG MyAccount which says you have no active subscriptions. I have sent you an email, please revert with attaching the screenshot so we can go ahead and escalate your issue.

1

I renewed both my AVG products recently.  Today I got a message that one of them is expired.  The website says I have no subscriptions.  But I called in a week or so ago and checked on all this.  So how do i fix this?  I need to be able to see my subscriptions on the website and I need them running on my computer.

2

Hello, Linda.
It could be possible that you have not reactivated AVG on your PC using the new license number. May I know if it is on AVG PC TuneUp or AVG Internet Security that you receive the expiry notice?

Please accept my apologies regarding the AVG products not visible under "My Products" tab. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.

We have to escalate this issue to concern team for a resolution. To proceed with that, we need a screenshot of your AVG MyAccount which says you have no active subscriptions. I have sent you an email, please revert with attaching the screenshot so we can go ahead and escalate your issue.