Hello
I know that a refund has been initiated but I have a problem completing the transfer. I am required to enter data on your website. After entering the data, the message " The system has not found a payment transaction related to your request "is displayed to me. I do not know what I am doing wrong and here I am asking for help.
In the email I got the data:
Details of the refund request:
Order ID: 37808
Order date: July 30, 2019
Return reference number: 65*0
I enter the following data on your website:
Name on Account: *****
IBAN: *
SWIFT (BIC) code: BIGW
Bank Name: ******
Bank City: ul. ******
Country: ******
I have no idea what data appears in your system (with or without Polish characters) and I don't know what data is used by the bank for international transfers.
I am asking for sending back (without entering data on your website) money to the account from which you received the transfer.
To avoid any misunderstandings, I attach a confirmation of the transfer from the bank.
The name discrepancy is caused by the fact that my son made a birthday present to me and paid from his account.
Hello Andrzej,
We request you not to share the order number on a public forum.
As per our record, refund was already initiated for your AVG TuneUp - Unlimited Devices (2 Years) and AVG Driver Updater (1 Computer) (1 Year) purchase.
Hence, we will not be able to reverse the process.
We request you to initiate a new order for AVG TuneUp - Unlimited Devices and try using a different payment method.
If you need any help with the purchase, contact our sales team using this https://support.avg.com/support_sales_chat link.
We couldn't see your previous contact with us.
Could you let us know how did you submit the request earlier?
Thank you.
Hello
I still haven't received a refund of PLN 129 for AVG Driver Updater in accordance with order No. 37855856208 and return number 6542718110.
You returned PLN 219 for AVG TuneUp (order no. 37855856208 and return no. 6554102810). Please refund the remaining amount in the same way as for AVG TuneUP.
Then I wanted to resign from the AVG Driver Updater program, but it turned out that I unsubscribed from the AVG TuneUp program (refund ID removed) from which I did not want to give up. I tried to contact you many times but no one answered me. The situation today is that I have not been refunded and despite my request to withdraw my resignation, subscriptions do not work. I am asking for intervention because all previous contact attempts have failed.
Hello
I still haven't received a refund of PLN 129 for AVG Driver Updater in accordance with order No. 37855856208 and return number 6542718110.
You returned PLN 219 for AVG TuneUp (order no. 37855856208 and return no. 6554102810). Please refund the remaining amount in the same way as for AVG TuneUP.
Andrzej,
Thank you for replying to us with more clarification.
We request you not to enter sensitive information in public posts. Reason being, for privacy concerns.
Moving further, we have escalated your case to our Billing department who can check and let you know the status via an e-mail. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Please make a note of your case number 09250893 for reference.
We appreciate your patience.
We're glad to clarify this for you, Andrzej.
Upon checking our records, we see that you've replied to the ticket which has been forwarded to the concerned team (#09250893).
The concerned team is working on it. You'll receive an email at the earliest regarding your refund request. Please wait for an email from them.
Thank you for your understanding in advance!
Hello Andrzej,
We request you not to share the order number on a public forum.
As per our record, refund was already initiated for your AVG TuneUp - Unlimited Devices (2 Years) and AVG Driver Updater (1 Computer) (1 Year) purchase.
Hence, we will not be able to reverse the process.
We request you to initiate a new order for AVG TuneUp - Unlimited Devices and try using a different payment method.
If you need any help with the purchase, contact our sales team using this https://support.avg.com/support_sales_chat link.
We couldn't see your previous contact with us.
Could you let us know how did you submit the request earlier?
Thank you.