I am being told I do not have an account for Family Safety when I renewed on 8/15/2014

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Lisa, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but obviously bear in mind that it's now the weekend.
AVG Guru

1

Hi Lisa,
I can't see that renewal in our systems as well please provide us with proof of purchase.
Thanks

2

Lisa, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but obviously bear in mind that it's now the weekend.
AVG Guru