I am not abble to Renew my AVG Secure VPN - WHY?

I got a mail from you that my AVG Secure was running out out of time
I would like to renew for 2 more year - BUT THIS IS NOT POSSIBLE
WHY WHY
Many greetings
Fred Ege Andresen - Denmark

Hi Fred.
It isn't recommended to discuss your subscription details on this public forum.
I have sent and email containing further details, please check your inbox and spam box as well.