I bought my subscription to avg on the playstore, i cant find the activation code like i could in the past, every time i tyr contacting AVG it takes me round in circles always telling me to sign in and nothing!

AVG Subscription
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I just want to activate my subscription! Should be easy but its not! I bought it on the playstore but its not on my actual Avg account. Cant contact avg because its sending me in circles. No resolution to this issue and im cancelling my subscription! Help plz :folded_hands:

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I am sorry you are having this frustrating experience. If you purchased AVG through Google Play, the subscription may not appear directly in your AVG Account. Please check Google Play → Payments & subscriptions → Subscriptions and make sure you are signed into the same Google account used for the purchase. You can also try restoring the purchase in the AVG app.

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Sam I’ve had lots of chats about different issues. These steps are for desktop PC (not sure if same for mobile) >> Go to your account >> log in >> customer support >> go to support center >> contact options >> your location >> Technical Free or Technical Paid >> Device Type >> Select Your Product >> Scroll to need more help? >> Phone or Chat support >> when it asks for Order Id type 12345 (that’s what I always do) >> personal info >> Next >> Chat Now.

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Thanks so much for sharing this! This is really helpful, especially the step by step instructions. I will try these steps on desktop and see if I can reach the chat support. I appreciate you taking the time to explain it!