I bought two upgrades, avg total and pc tune-up. I payed 113 euro for it. After i payed an error occured and i recieved nothing!

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Marijke, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. There's a Sales Support section. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but obviously please bear in mind that it's now the weekend. Refund… Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy).
AVG Guru

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Hi Marijke,
I can see that you purchased AVG Express Installation which is premium service for remote installation did you followed instruction and redeemed your service?
Thanks

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I want help or a refund!

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Hi Marijke,
I can see that you purchased AVG Express Installation which is premium service for remote installation did you followed instruction and redeemed your service?
Thanks