I have the same problem - I cannot access the quarantine when I click on the menu, so I click on the quarantine - and nothing happens, and nothing helps as I have reinstalled AVG Antivirus Free several times, even completely uninstalled the previous version and then installed the new one. It's important because some files can get there by mistake but you can't get them back from the quarantine…
Hello Abdalghfar,
I apologize for the inconvenience caused. Do you receive any error message when you try to open quarantine? Please also check if you can access other items in the 'Menu' drop down apart from quarantine.
I have the same problem - I cannot access the quarantine when I click on the menu, so I click on the quarantine - and nothing happens, and nothing helps as I have reinstalled AVG Antivirus Free several times, even completely uninstalled the previous version and then installed the new one. It's important because some files can get there by mistake but you can't get them back from the quarantine…
You are most welcome, Nataly.
We are glad to know that your issue was resolved.
Have a nice day!!!
in my program avg internt security the quarantine is not open
Seamus,
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that our developers are diligently working on a fix. Unfortunately, we can not guarantee the exact time when it will be available.
Now all is good, the problem has been solved - Thank You!
i have another issue. i have program psiphon for change ip and vpn , the
program not work good when avg firewall is enabled and when avg firewall is disabled the psiphon for ip is work good . pleas help me
Abdalghfar,
I understand this must be upsetting and I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support. They will analyze the issue with AVG and fix it with free of cost.
You are most welcome, Nataly.
We are glad to know that your issue was resolved.
Have a nice day!!!
Nataly,
I appreciate your efforts in trying to fix the issue. I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.