I can’t get into my account

General discussion
3

Hello Phyllis,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to login to your AVG account after changing the password on your computer. Please apologize for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know, which email address you are using to login your AVG account?
While login is that showing any error?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thank you and keep us updated.

1

Hello 
i just purchased the yearly subscription with the free trial period. I have changed my password and I can’t get into my account on my computer. I can on my phone. Please send email. Pbrandt1955@hotmail.com
thank you

2

Hello Phyllis,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to login to your AVG account after changing the password on your computer. Please apologize for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know, which email address you are using to login your AVG account?
While login is that showing any error?
Could you please share us the screenshot of the page (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thank you and keep us updated.