Lorna,
We do understand how difficult this is for you. Upon checking your records, we could see that we have tried to charge your account for auto billing of AVG Performance multidevice on 2016-08-05 but the payment was chargeback to your account due to insufficient amount. We are unable to locate any other records charged recently, it could be better if you provide us the proof of purchase or statement so that we could check and provide you refund.
If you have been charged on your credit card, you may have received the confirmation email, please do let us know via screenshot http://avgclick.me/getscreenshot. Thank you!
I cancelled my accounts at the end of August /16 after a person called Jay , said I needed another one or that I had to get an upgrade!! I said no and then in September he took my credit card (which he said from over 3 years ago) and charged it to my Visa !! What do you all think of this…they are crooks in the Phillipines I still have more accounts what I fully paid for which last a year or two…but the devious means that this man (Jay) attacked me verbally by phone and then, after saying no, he decided to charge my account. This is what you have to deal with. I want all the monies I paid to AVG to be credited to me. I have informed all the agencies about them. He had me crying many times and I'm fed up with this AVG company! Deal with a U.S. or Canadian person, not them. DO YOU THINK THEY WILL RETURN & CREDIT ALL MY MONIES BACK TO ME ???
Lorna,
We do understand how difficult this is for you. Upon checking your records, we could see that we have tried to charge your account for auto billing of AVG Performance multidevice on 2016-08-05 but the payment was chargeback to your account due to insufficient amount. We are unable to locate any other records charged recently, it could be better if you provide us the proof of purchase or statement so that we could check and provide you refund.
If you have been charged on your credit card, you may have received the confirmation email, please do let us know via screenshot http://avgclick.me/getscreenshot. Thank you!