Hello Robbie, I am really very sorry about that. Purchasing doesn't automatically renew your program. You will have to manually enter the new license number on your program to reactivate it. That wouldn't take more than a minute. Please have a look at this article to reactivate your AVG : http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number . I've sent you the new license number details to your email. Please check it out. Get back to us incase you need further help. Thank you.
I have paid AVG for my 2015 account which accepted and also paid the remaining time on my 2014 account. Why am I not covered with AVG with out having to go to all kinds of stufff without just renewing ny AVG ? You are the only account I have and have always had AVG. Why now do I have to go through all kinds of junk. I am 86 years old and it gets pretty ridiculas to get my AVG yearly paid for and not getting it renewed even though it is already paid for. Robbie Kirst
Hello Robbie, I am really very sorry about that. Purchasing doesn't automatically renew your program. You will have to manually enter the new license number on your program to reactivate it. That wouldn't take more than a minute. Please have a look at this article to reactivate your AVG : http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number . I've sent you the new license number details to your email. Please check it out. Get back to us incase you need further help. Thank you.