I cannot turn off my vpn

AVG VPN
2

Hello Murat,
Thank you for contacting AVG Community Support.
I apologize for the trouble you’re experiencing with turning off AVG VPN. I understand how inconvenient this can be.
Please try the following troubleshooting steps:

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your Mac. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Restart your Mac and try connecting to AVG Secure VPN again.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For AVG Secure VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Check the configuration of your firewall. Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.
If the problem persists, could you please send us a screenshot of any error message you see? We’re here to help you resolve this!
Best regards,
3

Hello Murat,
Thank you for contacting AVG Community Support.
I apologize for the trouble you’re experiencing with turning off AVG VPN. I understand how inconvenient this can be.
Please try the following troubleshooting steps:

  • Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
  • Select a different AVG server location.
  • Disconnect other VPN services that may be running on your Mac. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
  • Restart your Mac and try connecting to AVG Secure VPN again.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For AVG Secure VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Check the configuration of your firewall. Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.
If the problem persists, could you please send us a screenshot of any error message you see? We’re here to help you resolve this!
Best regards,
1

I’m unable to turn off AVG VPN after enabling it; the only way to resolve this is by uninstalling and reinstalling it each time.

How can I solve this problem ? (Macbook)