Hello Danique,
We regret for the inconvenience caused. We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Hi everyone,
I bought AVG Internet Security 2016 on a website provided by my University (www.surfspot.nl). To install my new version I first need to uninstall my last version which is AVG AntiVirus Free 2016. I have tried EVERYTHING but I just keep getting the same Errror Message which is: 0xC0070781
The servicedesk from surfspot.nl couldn't help me so I really hope AVG can help me to uninstall this previous version.
Danique, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru