I can't quarantine JS:Cryptonight [Trj] Volumes> Data> Heather's MacBook.sparsebundle> bands>1dd2

Viruses & Threats
4

Heather,

Sorry for the delay in responding. The detection was found in the "Time Machine backup file" hence it can't be removed. I would recommend you to create a new backup and remove the one with the infected file. 

2

Hello, Heather.

Thank you for reaching us here with your query. May I know if you received a threat detection pop up from AVG on your Mac? If yes, please provide us with a screenshot of it. Collect related screenshots by following this article: https://support.apple.com/en-us/HT201361 .
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

Can't quarantine "JS:Cryptonight [Trj] Volumes> Data> Heather's MacBook.sparsebundle> bands>1dd2". I am not given a prompt to sign in either in order to have it go to quarantine. This notice was in the ! bubble beside Retry ("Retry >" was in red)- "Sorry, we couldn't move this file to quarantine. Either the file has moved, it no longer exists, or you don't have permission to move it."

5

Hello, Heather.

Thank you for reaching us here with your query. May I know if you received a threat detection pop up from AVG on your Mac? If yes, please provide us with a screenshot of it. Collect related screenshots by following this article: https://support.apple.com/en-us/HT201361 .
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

Heather,

Sorry for the delay in responding. The detection was found in the "Time Machine backup file" hence it can't be removed. I would recommend you to create a new backup and remove the one with the infected file.