I had my free trial of Internet Security get prolonged by using money from my assigned bank account on 26th of July, it still hasn’t appeared on the website and today I realized that it also vanished from my app. I have screenshots of it saying that it’s working til 26 of July 2027, later it got changed to 21 June 2027. Anyway, I tried to contact the support many times - no response, I wanted to get a refund, but now I’d be satisfied if I could delete my bank account connection from the AVG account, thank you
I’d recommend contacting AVG support again and keeping the screenshots and payment information available as evidence. Since the subscription dates changed and the payment appears to have been processed, support should be able to verify the transaction and clarify the correct subscription status.
If your main concern is removing the linked bank/payment method, I would avoid sharing any banking details publicly. Ask AVG support specifically to remove the payment method from your account and confirm whether the subscription has been canceled. Also keep the payment receipt and screenshots until the issue is fully resolved.
Hi @Maciek_Werulik,
I’m sorry to hear about your experience.
I checked your case and asked my colleagues to prioritize case #25142550. They will continue assisting you via email regarding your subscription and billing concerns.
Thank you for your patience, and please let us know here if you have any additional questions.