I cant upgrade/install/unisntall my software

Site Feedback
9

Hi Daniel,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

3

Daniel, Your error codes indicated a Base Filtering Engine (BFE) issue. Are you sure you've tried the AVG BFE Fix tool part of the article?.. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep… will respond to your posting @ their earliest convenience but please bear in mind it's now the weekend.
AVG Guru

7

Daniel;

Make sure you have your License Number before you do this. Download IO Bit unistaller 4 and use it to fully uninstall AVG, and all of it's subdirectories (AVG Unistaller leaves behind some files and registration entries). Second and not for inexperienced computer users is to use regedit.exe Back Up the Registry and search for all AVG entries in the registry and remove all EXCEPT those related to Processor or Chipset (Do this at your own risk).
Reboot your computer, and then try the install, if all goes well, you will be asked for your License code during the load as one of the first things that pops up.
This appears to be an ongoing problem with the installer package since the release of 2011 forward. Used this method yesterday to upgrade and have 2015 loaded and running after wasting 2 hours with AVG chat and phone support!

8

Thanks for your quick reply
I've tried every single option in that article, still get the same error
is there no way for me to install your software?

1

Hello
My problam started when trying to upgrade my AndiVirus software as recommended
While upgrading, came accross with this error:

"Driver installation faild
Severity: Error
error code: 0xC0070643
Error message: general internal error.
additional message: MSI engine: faild to install the product
@AVGMSI_Error27046
Driver installation faild (0xC007001C)
Context: AVG product installation, MSI action faild"

Thiat happend several times
So I tried uninstalling and installing my self
both with windows un installer and with the AVG remover
also tried doing so on Safe Mode
Still every time I try to install I get the same message

How can I fix this?
I currently am not protected and cant work…

Also, it is imposiible to find a direct way to contact you, please reply 

Daniel

6

Thanks for your quick reply
I've tried every single option in that article, still get the same error
is there no way for me to install your software?

5

Daniel;

Make sure you have your License Number before you do this. Download IO Bit unistaller 4 and use it to fully uninstall AVG, and all of it's subdirectories (AVG Unistaller leaves behind some files and registration entries). Second and not for inexperienced computer users is to use regedit.exe Back Up the Registry and search for all AVG entries in the registry and remove all EXCEPT those related to Processor or Chipset (Do this at your own risk).
Reboot your computer, and then try the install, if all goes well, you will be asked for your License code during the load as one of the first things that pops up.
This appears to be an ongoing problem with the installer package since the release of 2011 forward. Used this method yesterday to upgrade and have 2015 loaded and running after wasting 2 hours with AVG chat and phone support!

4

Daniel, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=Code-0xC0070643-or-0xC007001C-when-installing-AVG).
AVG Guru

2

Hi Daniel,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks