I didn't receive the licence

Hello, Angelica

We will help you in this.
If you have bought the subscription from retail, you have to register it with us in the below link :
https://www.avg.com/en-us/activation
Once you are registered, you will receive the activation code to activate your subscription.

I bought a liecence per 1 year… I bought from Colombia PSE "Tu compra with TRIKEL" I have here the transaction papers and everything according to this was OK (I HAVE THE EVIDENCE I BOUGHT IT). but I don't have any licence and the product is not activated yet. May someone help me please? Or do I lose my money with AVG? I'm really dissapointed with this service. Thanks in advance for your help.

Hello, Angelica

We will help you in this.
If you have bought the subscription from retail, you have to register it with us in the below link :
https://www.avg.com/en-us/activation
Once you are registered, you will receive the activation code to activate your subscription.