I dont have a licence key even though I have bought the software

General discussion
6

Hi there.

Yes please cancel.  I will fill it out again.

Peter

5

Hello Peter,
My apologies for any inconvenience caused. You have placed an order for AVG Internet Security - 12 Months on 3/30/18, but the order status shows as Submitted (Not completed), which is why you have not received order confirmation email.
The error message for this order is: Digital rights cannot be issued for this product because there is an integration exception for this line item.
Please let me know if I can submit a request cancellation for this order and you can contact our sales support team, they will help you to purchase same product with a possible discount.
Best regards,
Alok.

1

Hi

I have bought on line the AVG internet security software.  Installed.  I must admit with difficulty.  But its running

But I have not been given the activation licence key.  How do I get this.  It wasn't in the emails sent to me.  Also My Account doesn't show that I have any subscriptions! 

I did buy the software.

Can anyone help please?

Thanks

2

Hello Peter,
My apologies for any inconvenience caused. You have placed an order for AVG Internet Security - 12 Months on 3/30/18, but the order status shows as Submitted (Not completed), which is why you have not received order confirmation email.
The error message for this order is: Digital rights cannot be issued for this product because there is an integration exception for this line item.
Please let me know if I can submit a request cancellation for this order and you can contact our sales support team, they will help you to purchase same product with a possible discount.
Best regards,
Alok.

3

Hi there.

Yes please cancel.  I will fill it out again.

Peter

4

Thank you for confirming, Peter. 

We have cancelled the previous order of AVG Internet Security Unlimited and see that you have purchased the same product today. 

Have you activated this new purchase?