Hello Trudy,
We regret for the inconvenience caused.
You can temporary turn off the AVG in your computer. Please follow the below steps.
Go to the bottom right corner of your AVG desktop and you will find the AVG icon.
Click on the AVG icon and turn it off.
You can also turn off the components from your AVG to disable it. Menu-> Settings-> Components.
Please provide us the screenshot of the error message you receive from the website.
Are you getting any error, while you try to turn off the AVG Secure VPN.
Hello Trudy,
We regret for the inconvenience caused.
You can temporary turn off the AVG in your computer. Please follow the below steps.
Go to the bottom right corner of your AVG desktop and you will find the AVG icon.
Click on the AVG icon and turn it off.
You can also turn off the components from your AVG to disable it. Menu-> Settings-> Components.
Please provide us the screenshot of the error message you receive from the website.
Are you getting any error, while you try to turn off the AVG Secure VPN.
Looks great but doesn't happen.
I go into Launchpad and there is the White lock on a red background of the AVG secure VPN. When I click on it, whether it is double or single, absolutely nothing happens. Right clicking is the same.
If I go into the AVG anti-virus I get a nice set of toggles I can move to turn the web shield, fire shield and email shioeld on or off but nothing about the VPN.
As I say, there is no AVG coloured symbol anywhere on my computer, just the red and the green symbols
There is no icon on my desktop.
I am ussing a Mac and there is no Settings section on the menu but I assume System Preferences is the same thing. There is no Components section in there.
I have just tried to go into those pages and gthey now load up so can not show you the error message; did you do something from your end?
And please still tell me how to turn AVG off and on as I don't know now if it is off or on.
I get an 'access denied on this server ' message on a lot of websites. I've followed chat forum discussions on how to clear it and I need to turn off AGV for a while to clear it up but here's the weird thing, I can't turn AVG off.
If I go into settings in Chrome, Advanced, then Disconnect AVG it automatically turns itself on again after a second or two.
If I go into AVG secure VPN on the top toolbar and press Quit secure VPN, nothing happens. Short of uninstalling it, there seems to be no way of turning it off. Any help anyone can give?
Please try to keep the whole conversation in one thread to speed up resolution.
Your other post: https://support.avg.com/answers?id=9060N000000LoUs
Trudy,
We appreciate your efforts.
You need to turn on/ off your AVG Secure VPN directly from its user interface.
Open AVG Secure VPN -> click on toggle bar to turn off/ on your VPN below to "Your Online Privacy is Protected".
E.g, refer this screenshot:
Could you share a screenshot of the issue that you are reporting?
Well that was interesting. I got fed up of it and decided to uninstall your programme. Just before it finished uninstalling, the little box you pasted above appeared, then disappeared as the programme finished unisntalling. If that had appeared all along I wouldn't have had all this trouble. Any idea why it was only visible just before it was wiped out?
Looks great but doesn't happen.
I go into Launchpad and there is the White lock on a red background of the AVG secure VPN. When I click on it, whether it is double or single, absolutely nothing happens. Right clicking is the same.
If I go into the AVG anti-virus I get a nice set of toggles I can move to turn the web shield, fire shield and email shioeld on or off but nothing about the VPN.
As I say, there is no AVG coloured symbol anywhere on my computer, just the red and the green symbols