Hello Mary,
We will check this for you.
Possibly, this could be a spam e-mail. Scammers will have a database of e-mail addresses and this can happen if you visit untrustworthy websites, enter your e-mail address there.
Did you perform a scan using AVG Internet Security?
Please share the screenshot of the e-mail (you receive) with the sender's info to check and clarify this further. You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
I don't know how to do screenshots.
I received another email saying my computer was infected with malware.
Hello Mary,
We will check this for you.
Possibly, this could be a spam e-mail. Scammers will have a database of e-mail addresses and this can happen if you visit untrustworthy websites, enter your e-mail address there.
Did you perform a scan using AVG Internet Security?
Please share the screenshot of the e-mail (you receive) with the sender's info to check and clarify this further. You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
We appreciate your efforts, Mary.
With AVG Internet Security installed on your computer, it would be protected against emerging threats & hackers.
To ensure that it is a scam, we've requested you for the screenshot of the email. If possible, you can also help us with the exact content of it.