I got charged 39.99 unauthorised and dk how to get it refunded

AVG Subscription
5

Hi Rhyse,

We acknowledge your refund request.
Upon checking your account, we see that you've been charged (£ 34.99) on Dec 09, 2019 for the renewal of AVG TuneUp,
Reason being, it was enrolled to automatic renewal. Usually, we do send pre-billing notification prior 30 days of subscription's expiry.
This email includes info on how to cancel the subscription, renewal date & amount to be charged.
However, if you'd like to cancel this subscription & get refunded, we do understand.

1

Been charged for something I did not authorise and didn’t know I was charged so would like a full refund but unsure what to do

2

Hi Sabrine,

We're glad to look into this & clarify.
To check the product details & help you further, write back to us in your own/individual post. This will reveal the email address registered with AVG.
From your message, it seems that the setting to start Secure VPN automatically isn't enabled.
To check if TuneUp is installed on your computer : Go to control panel - Programs - Programs & Features - Check if it is listed.

4

I am confused myself. I saw I am subscribed for a free trial for VPN which keeps switching off when I restart computer and I have anti-virus full protection. But I know I subcribed to Tune up as well and it does not work nor appears anywhere anymore. Why is that? Why does VPN switches off autmatically?

3

Hi Rhyse,

We acknowledge your refund request.
Upon checking your account, we see that you've been charged (£ 34.99) on Dec 09, 2019 for the renewal of AVG TuneUp,
Reason being, it was enrolled to automatic renewal. Usually, we do send pre-billing notification prior 30 days of subscription's expiry.
This email includes info on how to cancel the subscription, renewal date & amount to be charged.
However, if you'd like to cancel this subscription & get refunded, we do understand.