Hello Blaze,
I am sorry to hear this. Please let us know if you have installed AVG Antivirus in your Mac book. If so, please run a scan with it to detect the virus. AVG Antivirus will protect your device from viruses. If you have detected any virus in your PC, please let us know the exact name of virus to assist you better.
If possible, please share the screenshot. To create a screenshot, please follow this article https://support.apple.com/en-us/HT201361
Thank you.
Hello Blaze,
I am sorry to hear this. Please let us know if you have installed AVG Antivirus in your Mac book. If so, please run a scan with it to detect the virus. AVG Antivirus will protect your device from viruses. If you have detected any virus in your PC, please let us know the exact name of virus to assist you better.
If possible, please share the screenshot. To create a screenshot, please follow this article https://support.apple.com/en-us/HT201361
Thank you.
I was given this link by someone in technical support to help me. Please, I am very sick, I should be in bed, but I don't want to lose my Macbook.
Blaze,
I am sorry to inform you that AVG Virus and Spyware removal service is available only for Windows PC. So you can apply for refund at ( https://support.avg.com/RefundForm ). I suggest you to install AVG Antivirus in your Mac book and run a scan with it. AVG Antivirus will protect your device from viruses. If you have detected any virus in your PC, please let us know the exact name of virus to assist you better.
If possible, please share the screenshot. To create a screenshot, please follow this article https://support.apple.com/en-us/HT201361
Thank you.
I was told none of you who work here are trained in removing viruss from mac's by one of your technisions. I did everything you said already, and more.
Blaze, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru