I have a seagate NAS disk and cannot see my files using windows explorer, is it AVG firewall?

Hello Mary,
Could you please confirm whether you have received any blocking popup from the AVG program? If not please try to disable the AVG program using the instructions on the article http://avgclick.me/TempDisableAVG and check whether you could access your drive. If the issue persist's the issue might be related to your hard disk and we request you to contact a local technician to analyze the issue.
Thank you.

Does anyone know how to see if AVG is blocking my access to my Seagate NAS disk? and if so, how do I fix it? I know the files are on the disk as I can see them via seagate share (internet based) but can't see them directly from my PC.

Hello Mary,
Could you please confirm whether you have received any blocking popup from the AVG program? If not please try to disable the AVG program using the instructions on the article http://avgclick.me/TempDisableAVG and check whether you could access your drive. If the issue persist's the issue might be related to your hard disk and we request you to contact a local technician to analyze the issue.
Thank you.