I have followed instructions to activate my 2015 AVG licence but it wont work

Hi Kathleen,
Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks

Hi
yes I have followed instructions, copied and pasted the licence number. But it just wont do anything
Kathy

Kathleen, Did you follow the instructions in this article (https://support.avg.com/SupportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number)?.
AVG Guru

Kathleen, Did you follow the instructions in this article (https://support.avg.com/SupportArticleView?urlname=How-to-activate-AVG-with-a-new-license-number)?.
AVG Guru

Hi Kathleen,
Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks

Hi
yes I have followed instructions, copied and pasted the licence number. But it just wont do anything
Kathy