I have had to disable email scanning

AVG Protection
8

Hello Marian,

We apologize for the inconvenience caused.
May I know the name of AVG program installed on your PC?
Is it trial, free or paid version?
Have you installed the latest 2016 version of AVG program?

9

I use Microsoft Outlook.  I have no idea what a web based email is.  The emails appear in my inbox in my account with Mweb and they appear on my cell phone but when AVG email scan is on they do not appear in my laptop inbox.  When I deactivate the email scan then they all appear in my laptop inbox.

1

I have had to disable email scanning and protection because it is blocking 95% of my emails and the other 5% take half an hour or so to come through.  What can I do about this. Marian.

6

Thank you for your help.  I performed the repair as instructed and it seems to have worked.  I will monitor it carefully and revert to you if there are any more problems.

4

It  is the AVG Internet Security as follows:
 
Product: AVG Internet Security
License number: IMEMC-FTYTM-W69OO-AM4WH-MN43P-9KDVM
Status: Active
Number of computers: 1
License validity: 12
License expiration date: 2017-05-21
 
It is an active fully paid programme.

2

Marian,
Thank you for the information. Do you use any email client like Outlook or it is a web based email to check your email? If it is a web based email, please note that AVG does not interfere with your email and that content is scanned by other AVG components.

3

Thank you for the information Marian.
Webmail (or web-based email) is any email client implemented as a web application running on a web server. Examples of webmail software are Roundcube and SquirrelMail. Examples of webmail providers are AOL Mail, Gmail, Outlook.com and Yahoo!
We request you to try the repair installation of AVG Internet security program once and then check whether the issue persist.
To perform repair of AVG, please follow the instructions mentioned in this link: http://avgread.me/1BVxDSY .
Please do let us know the status of it.

5

Marian,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.

7

Hello Marian,

We apologize for the inconvenience caused.
May I know the name of AVG program installed on your PC?
Is it trial, free or paid version?
Have you installed the latest 2016 version of AVG program?