I have purchased 3 products from avg including the ultimate one its not recognising me dont know a t

Hi Linda,
We have checked the email and it seems that you have HMA VPN Pro(unlimited computers), AVG Driver Updater (1 computer), AVG PC TuneUp (1 computer), I am sorry to say that the AVG Ultimate is not registered under the AVG account, In this case we will suggest you to provide the details Of AVG Ultimate.
Thank you.

i have purchesed 3 products from avg ie one yr protection avg tune up and avg ultimate(67.00) ,checked my email down loaded two products ok but ultimate requires a username so i put my own name  then email password and is my licence no the code ?

Hi Linda,
We have checked the email and it seems that you have HMA VPN Pro(unlimited computers), AVG Driver Updater (1 computer), AVG PC TuneUp (1 computer), I am sorry to say that the AVG Ultimate is not registered under the AVG account, In this case we will suggest you to provide the details Of AVG Ultimate.
Thank you.