I have re needed my subscription for vga cleaner and its not letting me change to pro.?

Hello John,

We really appreciate your efforts so far.

We could see that your case is being reviewed by our Android support team and you will be receiving an e-mail from them shortly.

Your patience is highly appreciated.
I have paid my subsubscript on vaca cleaner and its not letting change to pro .cleared out the data in storage and all the rest of the stuff I've been asked to do. Still does not work.? 
Hello John,

We really appreciate your efforts so far.

We could see that your case is being reviewed by our Android support team and you will be receiving an e-mail from them shortly.

Your patience is highly appreciated.