Hello Britt, I am really sorry to know that. I see that you've purchased Protection as well as Performance. These two programs work under a same interface called ZEN. All you need to do is to install ZEN and log in to it with your MyAccount log in details. Please have a look at this article to active your product : http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate . Please get back to us should you need further assistance. Thank you.
I was able to upgrade to protection pro, but after it downloaded the performace pro it still says that my subscription is expired. any help would be appreciated
Hello Britt, I am really sorry to know that. I see that you've purchased Protection as well as Performance. These two programs work under a same interface called ZEN. All you need to do is to install ZEN and log in to it with your MyAccount log in details. Please have a look at this article to active your product : http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate . Please get back to us should you need further assistance. Thank you.