I just logged into my windows PC and it said 'this device is not linked to your account'. I have had

AVG Protection
3

Hello David, 
You've reached the AVG community support forum.
I am sorry to hear that, it shows your device is not linked to your account. We'll certainly look into this and help you. Please provide us the below information for us to assist you further :

  • May I know where did you encounter this message ?
  • May I know which account are you referring to ? Is it AVG account or any other account ? 
  • Would you be so kind to share us the screenshot of the message that you have received in your device. To do so, you can follow the instructions in our article: Creating a screenshot. . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Looking forward to hearing from you.


1

I just got a message 'this device is not linked to your account'. I have had this device for about 6 years and the AVG for possible 20 years this is the first time I have ever seen this. It allowed me to get into my account but it didn't say anything about link this device to your account.
What is going on?

2

Hello David, 
You've reached the AVG community support forum.
I am sorry to hear that, it shows your device is not linked to your account. We'll certainly look into this and help you. Please provide us the below information for us to assist you further :

  • May I know where did you encounter this message ?
  • May I know which account are you referring to ? Is it AVG account or any other account ? 
  • Would you be so kind to share us the screenshot of the message that you have received in your device. To do so, you can follow the instructions in our article: Creating a screenshot. . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Looking forward to hearing from you.