I just paid for one year but I can't find the subscription code hi

Hello Albert,
Thank you for contacting AVG Support Community.
We're glad to help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, we have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

I just paid for one year but I can't find the subscription code

Hello Albert,
Thank you for contacting AVG Support Community.
We're glad to help you.
We could not find the active subscriptions/trial order on the account that you used for the AVG community. Hence, we have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.