I keep getting a message when I boot up saying I have malsign.generic.7EE I do what it says and it goes into my vault but next time there it is again

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5

I am having trouble sending the screen shot is there not a way I can email the shot

4

Hi Valerie,

I'd like to ask you for the screenshot and AVG log files for closer analysis. Specialists will contact you on your e-mail after analysis. 

Thanks,

Jan

3

Hi Valerie,

I'd like to ask you for the screenshot and AVG log files for closer analysis. Specialists will contact you on your e-mail after analysis. 

Thanks,

Jan

1


Valerie Rushton quote 'I got in touch with avg tech and he took over my computer and removed a lot of adware but this morning it has still come back'…
Valerie, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep… will respond to your posting @ their earliest convenience.
AVG Guru

2

Valerie, Please provide a screenshot (http://support.avg.com/SupportArticleView?q=screenshot&urlname=How-to-create-a-screenshot) showing the message that you receive.
AVG Guru