I am having the same issue. I purchased a two year ultimate subscription for all devices. Whenever I log in to myAVG on one of the devices and try to install either anti-virus or cleaner pro, it tells me that I already have the Free version installed. I tried removing the free versions and hitting download on the pro versions on the myaccount page but keep going back to the free. Why is this so difficult?
I tried to download pro…Nope, it wants more money. It dors not recognize that I have already paid and all I want isyhe personal version on my phone an laptop, or I will take what I paid for, on all 8 of my P/Cs. I dont know…I have had it. I should have stuck with the free ware, changing my SID and release and renew my IP addy zo I can continue to dowload "free trials" for as long as I paid fpr the Pro Version. I don't know…I am no thief and do not wish to steal. I abide by the 10 commandments. It is just not easy…and nobody said it would be!
Hello Chris,
We apologize for the difficulties you are currently experiencing.
With the information on file we are unable to pull your record on file. Due to security reason it is advised not to post personal information in public thread. Hence we request you to contact our AVG live technical chat support and they will assist you better. Click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security and fill out the form. One of our representative will help you with it.
Feel free to contact us for any further assistance. Thank you.
I am having the same issue. I purchased a two year ultimate subscription for all devices. Whenever I log in to myAVG on one of the devices and try to install either anti-virus or cleaner pro, it tells me that I already have the Free version installed. I tried removing the free versions and hitting download on the pro versions on the myaccount page but keep going back to the free. Why is this so difficult?