I purchased AVG AntiVirus, but it continues to offer me Premium version

AVG Protection
3

Hello Jelisaveta,
Thank you for contacting AVG Community Support.
We see that you have purchased AVG Premium subscription, and still being asked to pay again, also you wish for refund.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking, we see that you have already contacted the concern team and they have initiated the refund for you.
If you have any questions, feel free to message us. We’d be happy to help.
Thank you.

1

If this doesn't resolve in the next 2 days, I would like to get a refund.
Money is taken from my bank account, and the AVG AntiVirus Free app is still offering me to purchase something that I have purchased already. 

2

Hello Jelisaveta,
Thank you for contacting AVG Community Support.
We see that you have purchased AVG Premium subscription, and still being asked to pay again, also you wish for refund.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking, we see that you have already contacted the concern team and they have initiated the refund for you.
If you have any questions, feel free to message us. We’d be happy to help.
Thank you.