I purchased AVG Ultimate a long time ago and canceled the subscription, as well as deleted my payment information. However, several years later, an automatic payment was processed. I need help resolving this issue

AVG Subscription
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On my AVG account page, there is currently no information registered under My Subscriptions or Payment Center. (I deleted everything a long time ago.)

Out of nowhere, I received a message on my phone stating that an AVG payment was charged on May 31, 2026, which was quite shocking and confusing.

As a non-English speaker, I am unable to resolve this issue through phone support. I remember AVG used to offer email support in the past…

However, I cannot find any email address on the official AVG website that would allow me to contact them directly.

What should I do in this situation? Please help.

I used Google Translate and ChatGPT to help translate this post into English.

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I have the same issue a charge made to my bank account and I do not have any products showing on my AVG account page. Why is there no email support to resolve this problem?

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Hello @da_million and @user1371,

Thank you for raising this. The best way to resolve this is to contact our support team at https://support.avg.com/. When selecting Contact Options and Technical - Paid Product, you can reach a Chat support.

Hope it helps!

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I had the similar issue they took 889 for 10 pcs, when I only have one I paid for the on 2-3 days before but the still took the 10 pcs payment I now have no access as the cancels both yet only refunded one , I still 6 months later do not have the access code to run the one pc I own buy refused to return the subscription for this one , trying to communicate here is a complete shambolic mess