I purchased Order No 701-3265659 1 computer 12 months $59.99 Mastercard bill shows a charge of 69.99

AVG Subscription
4

Hello June,

I am sorry for the inconvenience. I see that you had renewed AVG Internet Security for $59.99 on 2016. But the price has been increased this year due to investing the cost in product development. If you are looking for any discount, please reach out to us through live channel https://support.avg.com/support_sales?l=en_US. We can help you with the available offers. 

Regarding AVG Protection, please repair AVG Internet Security/ AVG Protection from the control panel and check the status.

If the issue persists, please share the screenshot  http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshotof AVG Internet security interface to check and assist you further.

Thank you

1

Can you explain the  extra charge, also please check as my computer says I am not fully protected.

2

June, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

Hello June,

I am sorry for the inconvenience. I see that you had renewed AVG Internet Security for $59.99 on 2016. But the price has been increased this year due to investing the cost in product development. If you are looking for any discount, please reach out to us through live channel https://support.avg.com/support_sales?l=en_US. We can help you with the available offers. 

Regarding AVG Protection, please repair AVG Internet Security/ AVG Protection from the control panel and check the status.

If the issue persists, please share the screenshot  http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshotof AVG Internet security interface to check and assist you further.

Thank you