Dear Customer Officer
Thank you for your response, Sato.
With the correct mail, the mail that should be received originally
received.
After uninstalling the AVG product once (using the remover)
I reinstalled it again, but I can not activate it.
I wonder why?
For the procedure, I also tried the method examined on the web besides the received mail
It was useless.
The state of the current AVG tune-up - unlimited
It is operating in a mode with a trial period.
After that, it is displayed on the MyAccount page as follows.
License number: AVG Tune up - I have no unlimited license number.
To activate, open the application and log in using the email address and password of AVG MyAccount.
Again, I bought it by e-mail address that I set by mistake
We will refund the product key and again give us the correct e-mail address
Is it better to purchase a product key using it?
It is the confirmation of the procedure and the content of consultation after that
Please confirm.
Hello Masanori,
We can help you with this.
We have sent an email for you to provide the incorrect email address that you used for the purchase.
Thank you.
Dear Customer Officer
Thank you for your response, Sato.
With the correct mail, the mail that should be received originally
received.
After uninstalling the AVG product once (using the remover)
I reinstalled it again, but I can not activate it.
I wonder why?
For the procedure, I also tried the method examined on the web besides the received mail
It was useless.
The state of the current AVG tune-up - unlimited
It is operating in a mode with a trial period.
After that, it is displayed on the MyAccount page as follows.
License number: AVG Tune up - I have no unlimited license number.
To activate, open the application and log in using the email address and password of AVG MyAccount.
Again, I bought it by e-mail address that I set by mistake
We will refund the product key and again give us the correct e-mail address
Is it better to purchase a product key using it?
It is the confirmation of the procedure and the content of consultation after that
Please confirm.
Masanori, I have checked your account and unable to find any recent refund request from your end.
You can login to your AVG MyAccount using your correct email address to activate the product.
You do not need to cancel this order and initiate a new purchase.
I see that you have an active subscription of AVG TuneUp Unlimited under the email address greenair1963@xxxxxxxxx.
Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Install-TuneUp to install the latest version of AVG TuneUp Unlimited.
Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Activate-TuneUp to activate the product.
If you face any difficulties, please let us know and we will assist you further.
I purchased the wrong email address when purchasing, so I could not get the license key.
I have applied for a refund now but I still do not receive a refund notice e-mail.
I would like to purchase the side as soon as I can confirm the mail.
Hello Masanori,
We can help you with this.
We have sent an email for you to provide the incorrect email address that you used for the purchase.
Thank you.
Did you get any error when you try to activate the product using your AVG my account credentials?
I have sent you the activation code to your registered email address. Please check for the email and try to activate the product again.
Dear Customer Officer
Thank you for your response, Sato.
Then, I will send you an image.
Both Japan screen and English screen
will send.
Dear Customer Officer
Thanks for the reply.
I received the e-mail with the correct e-mail.
However,
Order date: 2019/01/30
Order number: 12154757810
Is on the personal product support page
From refunding application, refund procedure
I did, but this reply has not arrived yet.
In this case, please purchase the product key again
Is it in a form to ask for?
Or in this support community interaction
I ask you to issue the product key of the product in the order number
Is not it?
Please tell me.