I rang AVG on 7.7.14 re not being able to load a paid software program,kept coming up with virus Trojan/software comp.guaranteed no virus and flagged AVG to sort. AVG sent info sys to me/i returned -9 days ago ? how long does this problem take to sort?

system July 22, 2014, 8:07am 3

Hi Karen,

In order to analyze it please provide us with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and AVG scan result export (http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/).

Thanks

Alan_Binch July 16, 2014, 10:17am 2

Karen, You've actually posted your query in the wrong area! It should have been located here (https://support.avg.com/answers#!/feedtype=RECENT&dc=Windows&criteria=ALLQUESTIONS).
AVG Guru

system July 22, 2014, 8:07am 1

Hi Karen,

In order to analyze it please provide us with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and AVG scan result export (http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/).

Thanks

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