Hi Eduardo,
We're glad to help you with this.
Upon checking your account, we're unable to find any subscription. You might have used your alternate email address to subscribe.
Registered email address should be used to access AVG My Account to view the subscriptions. Hence, the subscription isn't shown.
As it isn't recommended to share the account details over this post, we've sent you an email requesting few info.
Please revert to us via it to proceed further.
I bought AVG Ultimate in May 2019, but my account is showing no subscription and my computer is not protected.
How can this be fixed?
Hi Eduardo,
We're glad to help you with this.
Upon checking your account, we're unable to find any subscription. You might have used your alternate email address to subscribe.
Registered email address should be used to access AVG My Account to view the subscriptions. Hence, the subscription isn't shown.
As it isn't recommended to share the account details over this post, we've sent you an email requesting few info.
Please revert to us via it to proceed further.