I remember buying AVG Protection and had it for a time, but now it says I only have the free version

AVG Subscription
6

Hi Jacob,

We apologize for the inconvenience caused. Unfortunately, we are unable to locate your records using the provided email address. We request you to follow the steps in this article and to submit the necessary details to locate your purchase details ( http://support.avg.com/SupportArticleView?urlname=Where-can-I-find-my-license-number-or-product-key ). You can also contact our Sales Support team to get this issue fixed. Chat with us [AVG] online https://support.avg.com/support_sales?l=en_US.  Please do not hesitate to get back to us for further assistance. Thank you.

5

Hello Jacob, sorry to hear that. We don't find any of the purchase details on your account. Did you purchase the license for the AVG protection? Did you download the program that can be installed on multidevice?

1

I Bought AVG a while back and I had the firewall and everything.  But now it says I only have the free version and it is not showing up in my order history.  Fixes?

3

I know that I had the 1 year service, perhaps I purchased it through another account.  I'll have to check with my family.

4

Hi Jacob,

We apologize for the inconvenience caused. Unfortunately, we are unable to locate your records using the provided email address. We request you to follow the steps in this article and to submit the necessary details to locate your purchase details ( http://support.avg.com/SupportArticleView?urlname=Where-can-I-find-my-license-number-or-product-key ). You can also contact our Sales Support team to get this issue fixed. Chat with us [AVG] online https://support.avg.com/support_sales?l=en_US.  Please do not hesitate to get back to us for further assistance. Thank you.

2

Hello Jacob, sorry to hear that. We don't find any of the purchase details on your account. Did you purchase the license for the AVG protection? Did you download the program that can be installed on multidevice?