I spent £34 to upgrade from free version 1 hour ago. I had a problem installing and was told I would have to pay £10 to get assistance. I would NOT have bought product if I knew you were so desparate to get money!

Hi David,
I am sorry to hear that, it should not be only option of help offered. You can refer to this article (http://kb.avg.com/articles/en_US/How_to/What-to-do-when-AVG-installation-is-failing/) if you still want solve that issue.
Thanks

David, Refund required?.. Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=What-is-AVG-refund-policy).
Hi David,
I am sorry to hear that, it should not be only option of help offered. You can refer to this article (http://kb.avg.com/articles/en_US/How_to/What-to-do-when-AVG-installation-is-failing/) if you still want solve that issue.
Thanks