I want to cancel my subscription I thought I did already

Hello Skye,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find any active subscriptions or trial orders on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.

I wake up to use trying to take a payment out of my account when I thought I did cancel my subscription with you so I’d like to cancel it before you take my money for something I don’t use

Hello Skye,
Thank you for reaching AVG Support Community.
We will certainly check and help you.
We could not find any active subscriptions or trial orders on the account that you used for the AVG community. Hence, I have sent you an email requesting a few details to locate your subscription. 
Please check for the email and revert to us.
Thank you for your understanding.