Sorry for the trouble, Kiprono.
We request you to refer this article:
http://support.avg.com/SupportArticleView?urlname=AVG-AntiVirus-for-Android-6-x-New-portal-for-tracking-and-managing-lost-or-stolen-device for further assistance. If you still need any help, you can contact our Android mobile support team as suggested below.
Please click on the following link( http://avgclick.me/AVGtechnical ) select as Android in OS field, fill out your details and click email option. AVG mobile team will reply back to you via email. Thank you.
Want to locate a lost phone using location command how do I find this command?
Kiprono, Please note that AVG Android mobile support is provided through email only.
AVG Guru