I was charged 49.99 for DRI*AVG TECHNOLOGIES. I didn't authorise

AVG Subscription
11

There has been a 49,99€ charge on my card on 27. The charge wasn't authorized and i didn't know anything about this or have this even. I am reguesting a refund because this wasn't authorized and not in any kind of way wanted purchase.

5

Hello Iris,

We acknowledge your refund request.

You have been recently charged 49.99 USD for the renewal of AVG TuneUp - Unlimited devices subscription.

This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

Shall I go ahead and process refund for this recent renewal?

9

Hello Iris,

We acknowledge your refund request.

You have been recently charged 49.99 USD for the renewal of AVG TuneUp - Unlimited devices subscription.

This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

Shall I go ahead and process refund for this recent renewal?

10

Hi AVG,

My father was charged £49.99 on 26 March and he hasn't used a computer for years. We therefore apply for a refund request and cancellation of any subscription there on his old account.

Thanks
Dan

1

I was checking my bank account and I notice a charged of 49.99 for DRI*AVG TECHNOLOGIES. 
I didn't authorise this charge.  I don't even remember having this. Much more I don't even have a computer for more than a year. So not sure where this charge come from.

6

We've already replied to your new/own post, Urho.

Please keep up the conversation via your own post for quick & better assistance.
Thank you for understanding in advance!

2

There has been a 49,99€ charge on my card on 27. The charge wasn't authorized and i didn't know anything about this or have this even. I am reguesting a refund because this wasn't authorized and not in any kind of way wanted purchase.

3

Hi Urho,

We acknowledge your refund request.
Please write back to us in your own post, which will reveal the email address affiliated with AVG.
Note : It isn't recommended to share the account info over this post.
Thank you for your understanding in advance!

4

You're welcome, Urho.

Kindly follow the below instructions to create a new post:

  1. Please use this link to visit the AVG Community Forum.
  2. Click on 'Login/Register'.
  3. Log into the AVG Community Forum using your AVG My Account credentials.
  4. Once you're logged in, click on the 'Ask the community' button.
  5. Select your topic, category, type in your concern/query & click on 'Post Question'.
7

Hi AVG,

My father was charged £49.99 on 26 March and he hasn't used a computer for years. We therefore apply for a refund request and cancellation of any subscription there on his old account.

Thanks
Dan

8

Hello Dan,

We're glad to look into this & help you.
Please write back to us in your own/new post, so that we can obtain further details, locate your father's account & help you further.
Thank you for understanding in advance!