I was just told that my service expires today

Hello Jeffrey. I have sent an email with the steps to activate installed AVG program with the renewed license number. Please follow the instructions. Thank you.

How can this be? I upgraded to the 2015 Protection on Nov. 20, 2014. I have the Order Reference Number and or the License digits, if you need either please let me know something by email.

Hello Jeffrey. I have sent an email with the steps to activate installed AVG program with the renewed license number. Please follow the instructions. Thank you.