I was promised a refund but still waiting 2 months later

Guys firstly yourl charge me one month before my term ends, and the yourll dont do as requested with refund. I then must look high and low of a way to contact yourl. And then manage to get a person chat. They promised a refund but still waiting. I am definately going to cancel with yourl and i will lodge this The NCC protects South African consumers from unfair business practices.