I went through this process night, entered my information three times and the form did not like my address of password. then my address but not the password. I changed the password then went through the whole visa thing again. Did I pay twice? I have no idea.
I received a receipt at 16/12/2017 11:41 PM, Order #11471146572 , Which said: I ordered the 2 yr, unlimited Security renewal, for $198.99. with no mention of the VPG.
Now I have the renewal request from you on my screen again just like last night, sale price $73.99 + the AVG Secure VPN sale price $39.99. That comes to $113.98.
The receipt I received last night was for AVG Ultimate 2 yr at $198.99. The receipt doesn't show an exchange rate nor does it show taxes or the VGP I added.
and now I have a message to renew again. I would like to know what is going on here?
Hello Hugh,
I understand the inconvenience. I see that your AVG Ultimate product got renewed recently for the cost of CAD 198.99 and it is valid until 2020.10.24. I have resent the invoice details to your registered email address. Please check the Invoice details which had mentioned AVG on it. You don't have to pay any extra. Please open AVG Internet Security installed on your computer, go to Menu > About > Subscription > check the expiry date. If it shows the correct expiry date then your program is activated.
Hello Hugh,
I understand the inconvenience. I see that your AVG Ultimate product got renewed recently for the cost of CAD 198.99 and it is valid until 2020.10.24. I have resent the invoice details to your registered email address. Please check the Invoice details which had mentioned AVG on it. You don't have to pay any extra. Please open AVG Internet Security installed on your computer, go to Menu > About > Subscription > check the expiry date. If it shows the correct expiry date then your program is activated.