Identity not protected?

Iain, Have a look @ this AVG article (http://avgclick.me/RepairAVG).
AVG Guru

did a system restore to try getting rid of error codes I livemail/when I turned on AVG identity box in red says not protected and keeps asking me to restart multiple times?i'm 81 yr old and having trouble understanding some things?

Iain, Have a look @ this AVG article (http://avgclick.me/RepairAVG).
AVG Guru

Iain,
We apologize for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.