Identity Protection Disabled Glitch in AVG Free 2015

AVG Performance
4

Hello Barbara, I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install AVG Antivirus free version. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please have a look at the below link to install AVG antivirus free version. Thank you.
http://www.avg.com/us-en/download.prd-afh-free

2

Hello Barbara, I apologize for the inconvenience caused. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install AVG Antivirus free version. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please have a look at the below link to install AVG antivirus free version. Thank you.
http://www.avg.com/us-en/download.prd-afh-free

1

The link that AVG support recommends to download an installer that would allow repair of the glitch does not work. I tried it 3 times, and never got to the place where it said "repair." I tried downloading a different link and got the paid version of AVG Internet Security instead of AVG Free 2015. ARGHH…!!! After re-installing AVG Free 2015, I still have an error saying that Identity Protection is disabled, but it will not allow me to enable it, or it shows that it is enabled, while still needing to be fixed. I'm ignoring it, but am EXASPERATED. This just cropped up 2 days ago when I was doing a routine update, and I have spent enough time trying to correct it. If anyone has advice, I'd love to hear it.

3

Barbara, Have a look @ this article (http://avgclick.me/1ABza35).
AVG Guru